FAQs
Are the watches original and high quality?
Yes. All TOMI watches go through a strict quality control process before being shipped.
We use reliable materials such as stainless steel cases, mineral glass, and comfortable straps.
Each model is designed to offer modern style, comfort, and everyday durability.
Do the watches come with a warranty?
Yes. All TOMI watches include a 90-day warranty covering manufacturing defects only.
If any technical issue occurs during this period, we will repair or replace the product at no extra cost.
The warranty does not cover:
• Water damage (TOMI watches are not waterproof)
• Drops or impact damage
• Scratches or wear from daily use
• Damage caused by misuse or improper handling
How long does delivery take?
Delivery times depend on your location:
United Kingdom: 4 to 9 business days
Australia and United States: 7 to 13 business days
Canada: 11 to 16 business days
All orders are processed within 1–2 business days, and a tracking link is sent as soon as your order ships.
What if my watch arrives damaged or faulty?
If your watch arrives with any manufacturing issue or damage during transit, contact us immediately.
Our support team will assist you with a replacement or full refund quickly and without hassle.
Email: info@tomiwatchco.com
What if I do not like the watch or want to exchange it for another model?
No problem. If you are not satisfied with your purchase, you can request a return or exchange within 30 days of receiving it.
The watch must be in perfect condition and include all original packaging and accessories.
Our team will guide you through the process and ensure everything is handled smoothly.
Is the website safe for shopping?
Yes. Our website is protected by SSL encryption and follows strict security standards.
Your personal and payment information is fully encrypted and never stored on our servers.
Are TOMI watches water-resistant?
TOMI watches are not waterproof or water-resistant.
This means they should not be exposed to water, moisture, steam, or submersion.
Water damage is not covered under the warranty.
We recommend avoiding showers, washing hands while wearing the watch, or contact with rain or sweat.
