Privacy Policy
Last Updated: October 2025
This Privacy Policy explains how TOMI Watch Co (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from tomiwatchco.com. By using our Site or purchasing from us, you agree to the terms outlined in this Privacy Policy. TOMI Watch Co is the data controller responsible for your personal data under UK data protection law.
1. INFORMATION WE COLLECT
We collect the following types of information to provide and improve your shopping experience.
a) Personal Information
When you make a purchase or create an account, we may collect your full name, billing and shipping address, email address, phone number, and payment details (processed securely via third-party providers).
b) Device Information
When you visit our Site, we automatically collect information such as your IP address, browser type, operating system, time zone, and referring website or traffic source. This helps us improve website performance, enhance user experience, and prevent fraud.
c) Order Information
Details about each order, including products purchased, payment method, price, and delivery details.
d) Marketing and Communication Preferences
If you subscribe to our newsletter or consent to marketing, we collect your preferences to send updates, promotions, and exclusive offers.
2. HOW WE USE YOUR INFORMATION
We use your personal information to:
Process and deliver your orders
Communicate with you regarding your purchase
Verify payments and prevent fraud
Provide customer support
Improve our website, products, and services
Send marketing emails if you have opted in
Comply with legal, accounting, and tax obligations
We process your personal data based on one or more lawful bases: performance of a contract (order fulfillment), compliance with legal obligations, our legitimate interests (service improvement and fraud prevention), and your consent (marketing).
3. SHARING YOUR INFORMATION
We do not sell, rent, or trade your personal data. However, we may share it with trusted third parties essential to operating our business, including:
Shopify – our e-commerce platform
Stripe, PayPal, Shop Pay – secure payment processors
Shipping carriers – for order delivery
Email service providers – for notifications and updates
Analytics tools (Google Analytics, Meta Pixel) – for performance measurement
All partners are required to keep your information confidential and use it only for the intended services.
4. DATA RETENTION
We retain your information only as long as necessary.
Orders and accounting records: up to 7 years (legal and tax obligations)
Marketing data: until you unsubscribe or request deletion
When data is no longer needed, it is securely deleted or anonymised.
5. COOKIES
We use cookies to improve your browsing experience. Cookies help:
Maintain your shopping cart
Remember preferences such as region or currency
Analyse website performance
Personalise your experience
You may disable cookies in your browser, but some site features may not work properly without them.
6. YOUR RIGHTS (GDPR AND UK DATA PROTECTION ACT)
You have the right to:
Access the personal data we hold
Request correction of inaccurate information
Request deletion of your data
Object to direct marketing
Withdraw consent at any time
To exercise your rights, contact us at info@tomiwatchco.com. We respond to all data-related requests within 24 hours, seven days a week.
7. SECURITY OF YOUR INFORMATION
We use SSL encryption and secure servers to protect your personal data during transmission. Payments are processed by PCI-compliant gateways (Stripe, PayPal, Shop Pay). We never store full credit card information.
No method of online transmission is entirely secure. By using our Site, you acknowledge and accept this risk.
8. MARKETING COMMUNICATIONS
If you consent, we may send emails about new releases, promotions, and special offers. You can unsubscribe at any time by clicking “Unsubscribe” in any email or by contacting info@tomiwatchco.com.
9. THIRD-PARTY LINKS
Our Site may contain links to external websites. We are not responsible for their content, practices, or privacy policies. Review their policies before sharing any personal information.
10. INTERNATIONAL DATA TRANSFERS
Your information may be transferred outside your country, including to the US or EU, through partners such as Shopify and payment services. These partners comply with GDPR standards and use Standard Contractual Clauses (SCCs) when necessary.
11. CHILDREN’S PRIVACY
Our Site is not intended for individuals under 16. We do not knowingly collect data from minors. If such data is discovered, it is deleted immediately.
12. NOTICE FOR U.S. RESIDENTS (CCPA/CPRA)
We do not sell or share personal information for monetary or other valuable consideration.
U.S. residents have the right to:
Request access to personal data collected
Request deletion of personal information
Opt out of the sale or sharing of personal information
To exercise your rights, contact info@tomiwatchco.com.
13. NOTICE FOR CANADIAN RESIDENTS (PIPEDA)
We collect, use, and disclose information in accordance with PIPEDA. You may request access or corrections at any time by contacting us. All requests receive a response within 24 hours.
14. NOTICE FOR AUSTRALIAN RESIDENTS (PRIVACY ACT 1988 & APPs)
TOMI Watch Co complies with the Australian Privacy Principles (APPs). Australian residents may request access, correction, or submit complaints about privacy practices to info@tomiwatchco.com.
15. CHANGES TO THIS POLICY
We may update this Privacy Policy at any time for operational, legal, or regulatory reasons. Updated versions will include the modification date at the top. Continued use of the Site constitutes acceptance of the updated terms.
16. CONTACT INFORMATION
If you have questions or wish to exercise your privacy rights, contact us:
Email: info@tomiwatchco.com
Registered Office: 128 City Road, London, United Kingdom, EC1V 2NX
Support 7 Days a Week – Replies within 24 hours
