Shipping Policy

Shipping Made Simple: Our Promise to You

At TOMI Watch Co, we understand how important it is to receive your order quickly, safely, and without stress. That is why we’ve made our shipping process simple, transparent, and reliable. Here’s everything you need to know about how we deliver style and confidence to your door.

Processing Time

All orders are processed within 1–3 business days after purchase, excluding weekends and public holidays.
During peak periods such as major sales or holidays, processing times may take slightly longer. We appreciate your patience and understanding.

Shipping Methods

We offer both Standard Shipping and Express Shipping.
Availability depends on your delivery location and the items in your order.

Shipping Rates

We proudly offer Free Worldwide Shipping on all orders.
For customers who prefer faster delivery, Express Shipping is available at checkout for an additional fee, automatically calculated based on destination.

Delivery Time

Estimated delivery times by region:

United Kingdom: 4–9 business days
Europe: 8–12 business days
United States: 7–13 business days
Canada: 11–16 business days
Australia and New Zealand: 7–12 business days
Rest of the world: 10–15 business days

These are estimated timeframes. Delays may occasionally occur due to customs inspections, public holidays, or courier network disruptions.

Tracking Your Order

Once your order ships, you will receive an email with your tracking number and a direct link to monitor your shipment.
If you do not receive tracking details within 5 business days, please check your spam folder. If still missing, contact us at info@tomiwatchco.com.

Need to Update Your Address?

If you entered an incorrect shipping address, contact us immediately after placing your order.
We will attempt to correct the address, but once a parcel has been processed or shipped, changes cannot be guaranteed.

What If My Order Is Delayed?

If your order has not arrived within the expected timeframe:

Check your tracking link for courier updates
Contact us at info@tomiwatchco.com and we will assist you in locating your package

Lost or Missing Packages

If tracking shows “Delivered” but you have not received the package:

Verify your shipping address
Check with household members or neighbours
Contact your local post office or courier depot

If the parcel cannot be located, contact us so we can open an investigation with the carrier.

Incorrect or Incomplete Address

Customers are responsible for providing correct and complete shipping information.
If a parcel is returned to us due to an incorrect or incomplete address:

Free reshipment: We will resend your order at no extra cost once the corrected address is confirmed
Refund: You may request a refund once the parcel has returned to us. Handling fees may apply depending on circumstances

Refused or Unclaimed Packages

If a package is refused at delivery or remains unclaimed and is returned to our facility, you may choose:

Free reshipment after address confirmation
A refund minus a 15% restocking fee to cover initial shipping and handling costs

Our Commitment

At TOMI Watch Co, our goal is to make your shopping experience smooth, reliable, and enjoyable.
If you have any questions about your order, shipping status, or delivery, our support team is available 7 days a week and replies within 24 hours.

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